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Event cancellation information

HBF takes the safety and health of the West Australian community very seriously and have made the decision that hosting a large-scale event at this time is not in the best interest of its members, general public and our loyal HBF Run community.

In light of this decision fundraising pages will remain open so that you can continue to support our 190+ WA health charities who rely heavily upon the generous donations of participants each year.

All HBF Run 2020 participants will receive full registration refunds from Monday 16 March.

Frequently Asked Questions

About the event cancellation

Why have you cancelled?

HBF takes the health and wellbeing of our members and the wider community very seriously. In this heightened phase of COVID-19 (more commonly known as Coronavirus), we feel it's appropriate to take steps to ensure we protect this wherever we can. For this reason we have cancelled this year's HBF Run for a Reason. HBF hasn't taken this decision lightly and we share the disappointment that we know will be felt by everyone involved.

Will the event be postponed to a later date?

No decision has been made about holding HBF Run for a Reason later this year. For now it is confirmed as cancelled on Sunday 24 May.

Can I still get an event t-shirt?

No, sorry, we will not be distributing event t-shirts instead we will be refunding all entry fees.

How can I get more information about COVID-19 (Coronavirus)?

For updates regarding COVID-19 please visit https://www.healthywa.wa.gov.au/coronavirus

About entry fees

Will my entry fee be refunded?

Yes, refunds will start being processed as of Monday 16 March. Usually, the refund appears within 3 business days but it can take up to 7 business days to appear. Please be patient and if it doesn't appear please contact support@registernow.com.au.

When will I receive my refund?

Refunds will be processed from Monday morning 16 March. You will receive a confirmation email when the refund is processed letting you know that this has been completed.

Where will my refund be sent?

Your refund will be processed back to the original payment method you used to pay for your registration.

Can I get my refund sent somewhere else?

Unless your refund fails, we cannot process your refund to any other card or account. If your refund does fail we will contact you directly with instructions on how to proceed.

Can I donate my entry fee to charity?

Yes, that would be a very kind gesture.

To donate your entry fee to a charity please visit their website and make the donation directly (This means they will receive the funds immediately and avoids any processing delays that would occur if we were to handle the transaction).

My card has expired or has been cancelled - what should I do?

We will attempt to process the refund onto the original card as a first step. If the card has expired and you have been issued with a new card it may still be accepted and redirected by your bank. If it is not accepted we will contact you directly with instructions on how to proceed.

Can I transfer my entry to next year?

At this stage, we’re focusing on managing the 2020 entries only. We’ll be sure to keep everyone aware of our HBF Run for a Reason event in the future.

I registered multiple people, will I receive a refund for each registration?

Yes, refunds will start being processed as of Monday 16 March. Usually, the refund appears within 3 business days but it can take up to 7 business days to appear. Please be patient and if it doesn't appear please contact support@registernow.com.au.

About other fees

I purchased a MiTime insert during registration, will this be refunded?

Yes, refunds will start being processed as of Monday 16 March. Usually, the refund appears within 3 business days but it can take up to 7 business days to appear. Please be patient and if it doesn't appear please contact support@registernow.com.au.

I have purchased a Refuel Breakfast during registration, will this be refunded?

Yes, refunds will start being processed as of Monday 16 March. Usually, the refund appears within 3 business days but it can take up to 7 business days to appear. Please be patient and if it doesn't appear please contact support@registernow.com.au.

I paid for the courier team package, will this be refunded?

Yes, refunds will start being processed as of Monday 16 March. Usually, the refund appears within 3 business days but it can take up to 7 business days to appear. Please be patient and if it doesn't appear please contact support@registernow.com.au.

About charities and donations

How will charities be impacted?

We are keeping fundraising pages open so that you can continue to support the charities who rely on your donations.

Also, as a business, we will continue our support for WA health charities through donations and fundraising initiatives that take place throughout the year.

What about donations?

Fundraising pages will be kept open on Everyday Hero so that you can continue to support charities who receive your donations.

All donations made prior to 7th March have already been passed onto the charities nominated. Any donations made since that date are due to be supplied to the charities on 20th March.

If you have any questions pertaining to donations, please contact us on: enquiry@hbfrun.com.au.

Can I close my fundraising page on Everyday Hero?

If you want to close/shutdown your fundraising page, please get in touch with Everyday Hero via their hotline 1300 798 768.

Can I still make a donation?

Yes, that would be a lovely thing to do. You can visit your preferred charities website to make a donation or you can still sponsor someone who has a fundraising page on the Everyday Hero website.

About HBF Fitness

Has HBF Fitness been cancelled too?

Yes, at this time, we are also cancelling HBF Fitness. HBF takes the health and wellbeing of our members and the wider community very seriously. In this heightened phase of COVID-19 (more commonly known as Coronavirus), we feel it's appropriate to take steps to ensure we protect this wherever we can.

I paid to register for HBF Fitness, will I receive a refund?

Yes, we will be arranging refunds as soon as possible.

Will HBF Fitness be back later this year?

We're currently working through HBF Fitness. We'll be sure to keep everyone in the loop over the coming months.

Who should I contact regarding HBF Fitness?

Media release

11 March 2020 - HBF Run for a Reason and HBF Fitness cancelled in response to COVID-19

Further information

For details regarding COVID-19 please visit:
https://www.healthywa.wa.gov.au/coronavirus

Contact us

enquiry@hbfrun.com.au

08 6333 0330